SHOPPING INFORMATION
Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI, WV, WY. Sales tax will be assessed on the total purchase*, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.
*Purchases paid for with OUI ORGANIQUE Gift Cards are subject to applicable sales tax. No sales tax is charged when buying OUI ORGANIQUE Gift Cards
International Order Duty & Sales Tax
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; OUIORGANIQUE has no control over these charges, nor can OUI ORGANIQUE predict what they may be. For more information, contact your local customs office. The actual cost often comes along with shipment.
For order ship to European Union and United Kingdom
New tax laws are in effect since January 1, 2021 due to Brexit. We may be required by laws to collect local sales tax if the shipping address is in European Union and United Kingdom .
Payment Options
American Express
Discover
MasterCard
Visa
We also accept PayPal as a payment option on www.ouiorganique.com
We’re sorry, we do not accept:
CODs
Layaway plan
Personal Checks
Money Orders
Important information:
* For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Returns & Exchanges( more details stated in " return and refund policy)
If for any reason you are not satisfied with your purchase from our website, you may return the unused portion for refund or exchange*. Purchases can be returned by mail to OUI ORGANIQUE Online with free shipping.
1. Message Us
Please Message Us and we'll be happy to assist. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. Only products purchased on BRAND SITE may be returned.
2. Print It
Print the label from your email.
3. Pack It
Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
4. Ship It
Take the package to any FedEx location or request a pickup by calling TOLL FREE 1.800.463.3339 Full instructions are included in the return label email. Returned items will be processed promptly, usually within 3-5 business days of receipt. An email will be sent to confirm your return or exchange request has been processed.
NOTE: For international order ,we are sorry we can't accept return due to complicated process system ,however we will still offer other options to meet your requirements.
Damaged Items
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately. Message Us.
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available with no additional shipping charges via the originally selected ship method. The actual delivery date of your order depends on the shipping method selected.
If your order contains item(s) that are in-stock and item(s) that are backordered, the in-stock item(s) will be shipped immediately and the backordered item(s) will be shipped as soon as they are available. There are no additional shipping charges for the shipment of backordered item(s).
If you choose to cancel the shipment of any item(s) and you placed your order in-store or used a gift card, a refund for the cancelled item(s) will be issued to the original form of payment. For all other orders, you will not be charged for any cancelled or unshipped item(s).
If for any reason you wish to cancel a backordered item, please contact us at 1-800-3518918 or Message Us and we will be happy to assist you.
Please note: Items that are not in-stock at the time of purchase are not eligible for promotional offers. Only in-stock items are eligible to be counted towards purchases associated with promotional offers.
Simply enter your Offer Code during checkout on the BILLING page. When an Offer Code is accepted, the offer will be reflected on the “Order Review”
page.
Note: Only one (1) Offer Code may be used per order. When shipping to multiple addresses, promotions are applied accordingly. Promotional offers and discounts may not be applied to the purchase of OUI ORGANIQUE gift card.